BriPC
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Cannot install Quickbooks 2011 - .NET Framework 3.5 error
Windows XP SP 3
.NET Framework 4
I have been trying to install quickbooks 2011 and have ran into the same road block about 6 times now. I am receiving the error:
1st:
The installer encountered an error when running "C:\DOCUME~1\ADMINI~1\LOCA
System message - The operation completed successfully. Click OK or Cancel.
Clicked OK
Component: Microsoft .NET Framework 3.5 Location:
"C:\DOCUME~1\ADMINI~1\LOCA
System message - Fatal error during installation.
Click OK
Setup.exe has encountered an error, send error report....
Click Finish.
I have uninstalled and reinstalled .NET Framework 3.5 and 4.0 both 2 times and downloaded them from the microsoft website and also tried letting the qb software try to install it. Obviously no success there. I really need to have this up and running by the morning so all the help is GREATLY APPRECIATED! Thanks!
.NET Framework 4
I have been trying to install quickbooks 2011 and have ran into the same road block about 6 times now. I am receiving the error:
1st:
The installer encountered an error when running "C:\DOCUME~1\ADMINI~1\LOCA
System message - The operation completed successfully. Click OK or Cancel.
Clicked OK
Component: Microsoft .NET Framework 3.5 Location:
"C:\DOCUME~1\ADMINI~1\LOCA
System message - Fatal error during installation.
Click OK
Setup.exe has encountered an error, send error report....
Click Finish.
I have uninstalled and reinstalled .NET Framework 3.5 and 4.0 both 2 times and downloaded them from the microsoft website and also tried letting the qb software try to install it. Obviously no success there. I really need to have this up and running by the morning so all the help is GREATLY APPRECIATED! Thanks!
Try this post: http://blogs.msdn.com/b/robvi/archive/2004/02/17/75272.aspx, especially Method 1 and let us know
After you have tried method 1, then perhaps try this tool to check if it detects 3.5: http://www.asoft.be/prod_netver.html
(The versions that is installed should show up in the little bottom blue window of the tool)
(The versions that is installed should show up in the little bottom blue window of the tool)
The other thing you may want as well is to disable any 3rd party firewalls that might be blocking components of .net framework from working properly
ASKER
okay so,
method 1
NET Framewrok\NDP\ CDF , v2.0.50, v4, v4.0
method 1
NET Framewrok\NDP\ CDF , v2.0.50, v4, v4.0
The event viewer should have more details regarding the error, like a 4 digit windows installer error code. Could hep pinpoint the problem....
ASKER CERTIFIED SOLUTION
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ASKER
i have my other laptop with win 7 and it works just fine on there.... xp is what i have to work with and need it on that laptop
Is it possible to use your Windows 7 laptop tomorrow, or is there another XP machine you could try. The particular machine may have some other issue. ... Thinkpads_User
ASKER
ydsonline: from asoft.be: installed .NET Frameworks>
.NET FW 2.2 SP2
.NET FW 4.0 Client
.NET FW 4.0 Full
thinkpads user: going on trip, working laptop has to stay in office :(
johnb6767:
Faulting application setup.exe, version 21.0.1.10, faulting module user32.dll, version 5.1.2600.5512, fault address 0x00014acd.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
event id 1001
Fault bucket 1999897143.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
event id 1000
Faulting application setup.exe, version 21.0.1.10, faulting module user32.dll, version 5.1.2600.5512, fault address 0x00014acd.
event id 0
The description for Event ID ( 0 ) in Source ( comHost ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Service started.
For more information, see Help and Support Center at
.NET FW 2.2 SP2
.NET FW 4.0 Client
.NET FW 4.0 Full
thinkpads user: going on trip, working laptop has to stay in office :(
johnb6767:
Faulting application setup.exe, version 21.0.1.10, faulting module user32.dll, version 5.1.2600.5512, fault address 0x00014acd.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
event id 1001
Fault bucket 1999897143.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
event id 1000
Faulting application setup.exe, version 21.0.1.10, faulting module user32.dll, version 5.1.2600.5512, fault address 0x00014acd.
event id 0
The description for Event ID ( 0 ) in Source ( comHost ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Service started.
For more information, see Help and Support Center at
ASKER
screen shot of install error , sorry so small
Doc1.docx
Doc1.docx
Do you have administrator rights to install programs?
Just for giggles, try uninstalling the previous versions of .net..... Then retry...
Actually, from your Q, you might have done that? Just clarifying....
Actually, from your Q, you might have done that? Just clarifying....
scannow sfc - LEARN how to use SFC.EXE (system file checker)
http://www.updatexp.com/scannow-sfc.html
Id run this to see if your OS files are in good shape....
http://www.updatexp.com/scannow-sfc.html
Id run this to see if your OS files are in good shape....
ASKER
johnb, yeah tried uninstalling, spent the last hour with qb tech support, and they said repair install, some sub spooler app error corrupted... trying again and we'll see what i get!
ASKER
Well, It took a repair install and installing the .NET Framework through windows update from the first version up and all of its security updates... Spent an hour on the phone with Quickbooks support, and that is what they recommended and it worked.
Thank you all for your help
Thank you all for your help
ASKER
had to call customer support. repair install and new updates fixed problem
Thank you. I was pleased to assist and pleased that you got it working. ... Thinkpads_User